Voyage Advisory is a consulting firm that specializes in driving customer experience and process improvements for large-scale enterprises, contact centers, and back-office environments. They offer solutions to optimize processes, improve quality, measure performance, and reduce costs through technology and strategic planning. Voyage Advisory works across various sectors, including Banking, Credit Unions & Financial Services, Federal, State & Local Government, Insurance, Manufacturing & Supply Chain, and Power, Energy & Utilities. Their services include strategy development, vendor evaluation, and the implementation of technology solutions to achieve long-term business goals.
Contact Center • Customer Experience • Back Office • Customer Care • Customer Service
11 - 50 employees
🏢 Enterprise
February 8
Voyage Advisory is a consulting firm that specializes in driving customer experience and process improvements for large-scale enterprises, contact centers, and back-office environments. They offer solutions to optimize processes, improve quality, measure performance, and reduce costs through technology and strategic planning. Voyage Advisory works across various sectors, including Banking, Credit Unions & Financial Services, Federal, State & Local Government, Insurance, Manufacturing & Supply Chain, and Power, Energy & Utilities. Their services include strategy development, vendor evaluation, and the implementation of technology solutions to achieve long-term business goals.
Contact Center • Customer Experience • Back Office • Customer Care • Customer Service
11 - 50 employees
🏢 Enterprise
• Our consultancy is looking for highly motivated and talented Business Systems Analysts Consultants with a finance/accounting background. • Ideal candidates would possess 5-10 years of business systems analysis experience in a finance/accounting environment, with insurance industry experience a plus. • Candidates should have a strong familiarity with Process Flow Diagramming as well as Six Sigma and process standardization/improvement experience. • Candidates should also have solid organizational and requirements elicitation skills. • We are looking for candidates with a strong finance knowledge and a working knowledge of GAAP standards. • Ideal candidates will have exceptional interpersonal, verbal communication and presentation/storytelling skills to be able to help facilitate elicitation and read-out sessions with the project leadership team. • Additionally, candidates should have excellent relationship-building skills to build trust and facilitate shared understanding and buy-in with business process owners. • A client service focus, as well as the ability to identify opportunities for improvement, develop recommendations and implement complex solutions in a fast-paced environment are key.
• Bachelor’s degree in a relevant field. • Business Systems Analysis experience in finance/accounting. • Strong finance knowledge and a working knowledge of GAAP standards. • Business Systems Analysis experience working in the insurance industry a plus. • BSA experience, including requirements gathering and documentation. • Process flow diagramming experience, MS Visio experience preferred. • Six Sigma and process standardization/improvement experience a plus. • Strong facilitation skills, and solid verbal and written communication skills. • Strong Word and PowerPoint skills. • Strong Excel skills, including familiarity working with a large dataset and getting useful insights out of it. • Strong relationship building between internal customers, vendors and employees. • Client-facing experience.
• health • dental • vision • life • disability • vacation • 401(k) with company match
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