Key Account Manager

21 hours ago

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Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation

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💰 $1M Debt Financing on 2022-10

Description

• Develop and manage relationships with both Enterprise and Premium clients. • Serve as a strategic advisor to clients, helping navigate customer service. • Identify opportunities for growth, focusing on cross-selling and upselling. • Collaborate closely with internal teams to ensure timely delivery of products and services. • Act as the key point of contact, resolving issues and maintaining trust. • Manage accounts within the current portfolio, ensuring excellent service. • Comply with the company's information security policy. • Gradually take on more responsibility as you grow into the role.

Requirements

• Proven experience in a SaaS environment. • Specialization in relevant fields with a strong foundation in strategic sales. • Minimum B2 level of English, enabling you to confidently converse and sell in English. • A desire to grow into a Senior Key Account Manager role, handling more complex and high-value accounts.

Benefits

• 100% remote work (contractor). • Salary + 3.33% commission (uncapped) • Stock options. • Paid health insurance. • 20 vacation days. • Day off to celebrate your birthday. • 20 annual public holidays. • 10 days off for self-care. • 20 days of disability leave. • Maternity/Paternity leave. • Access to co-working spaces. • Platzi license for continuous learning and growth. • Annual office supplies voucher.