Customer Service Professional - Part time

February 25

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+7 more states

⛰️ Colorado – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $19 - $22 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Voice Systems Engineering

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Voice Systems Engineering is an organization of entrepreneurial, growth-minded individuals working to positively impact people's lives. It operates advisor-based technology platform marketplaces that service verticals such as psychic guidance, health, and wellness. The company emphasizes innovative, collaborative, and customer-centric values. VSE strives to improve the health and wellbeing of 1 billion people by creating transformative and purposeful experiences. The company fosters an open, dynamic, and agile work environment, encouraging team members to reach their full potential.

51 - 200 employees

🏪 Marketplace

🧘 Wellness

📋 Description

• Providing outstanding customer service by listening carefully to their concerns, empathizing with their needs, and offering creative solutions that aim for one-call resolutions. • Supporting customers in creating new accounts, addressing any issues, and ensuring a memorable experience with our service. • Guiding customers in choosing the right service provider for their needs, ensuring that every interaction is positive and leaves a lasting impression. • Collaborating effectively with customers, fellow agents, and other departments to solve problems quickly and enhance the overall customer experience. • Staying up to speed with the latest products, services, and offerings to better support customers and deliver timely, relevant solutions. • Effectively navigating and adapting to a wide range of customer personalities, identifying the best approach to ensure each individual feels heard, respected, and valued, ultimately leading to a positive and successful interaction. • Proactively communicating and collaborating with other teams when a customer issue requires escalation, ensuring that the concern is addressed promptly and with the level of attention it deserves, while keeping the customer informed and satisfied throughout the process. • Taking a proactive role in identifying and implementing new ways to improve customer satisfaction and loyalty, continuously improving our service standards. • Ensuring every customer feels like a VIP.

🎯 Requirements

• At least 2 years of experience in delivering exceptional, high-touch customer service, particularly in resolving issues on the first contact. • A track record of building strong, ongoing relationships with customers to foster loyalty and drive long-term satisfaction. • The ability to listen actively, remain patient, and offer thoughtful, creative solutions to complex challenges. • Demonstrated success in contributing to a team environment by sharing knowledge, collaborating with others, and providing valuable feedback. • A passion for staying current with product offerings and continuously looking for opportunities to improve customer experience and retention.