Retention Sales Representative - Call Center

March 4

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+12 more states

🏈 Alabama – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Vyve Broadband

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Vyve is access. Since inception, we have made it our mission to provide meaningful access and technology where it means the most - to those who have historically been underserved. Now, with over a decade of experience and trust, Vyve is much more than a broadband provider - we are your total technology solution partner. But our mission remains stronger than ever. Vyve serves largely non-urban communities in sixteen states, including Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. Vyve offers a comprehensive suite of access, fiber connectivity, cable television and voice services for commercial and residential customers, including support for next generation technologies such as AR/VR, IoT, SD-WAN and Cloud.

Internet • ISP • Broadband • Digital Phone • Cable

501 - 1000 employees

📋 Description

• Uses established processes to determine customer needs and ethically promote appropriate Vyve products to potential and existing customers. • Achieves sales and retention goals for percentage and volume • Enhances customer loyalty by effectively promoting Vyve services that will enhance the quality of customers’ lives and generate sustainable revenues for the company. • Effectively utilizes sales/retention techniques to gain and/or retain new and existing customers calling to subscribe or cancel Vyve services. • Accurately documents all customer-related transaction information, ensuring that work orders and billing systems accurately reflect the transaction requirements. • Ensures all customer communication is professional, courteous, and helpful so that potential and existing customers understand their value to Vyve. • Engages in all sales and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration, and mentoring activities. • Follows up on customer-related issues, including processes involving other departments. • Treats all company employees, customers and vendors with respect • Performs other duties as required.

🎯 Requirements

• High School Diploma or equivalent, Associate’s Degree preferred • Minimum 1-year experience in sales, a customer-facing environment, in-person or call center. • Ability to learn quickly and deal with complex technology changes • Exceptional interpersonal skills and excellent communication (verbal and written) skills • Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc) • Excellent organizational skills and the ability to self-manage your line of business