Billing System Analyst

March 6

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Ware2Go

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Ware2Go is a logistics company that specializes in on-demand fulfillment and transportation services. The company aims to simplify supply chain operations for businesses by offering flexible, scalable solutions that include warehousing, inventory management, and fast shipping. Ware2Go provides a fully integrated supply chain network designed to meet the complex demands of eCommerce, enabling businesses to deliver products quickly and efficiently to their customers.

Logistics • Supply Chain • 3PL • Fulfillment • Storage and Warehousing

51 - 200 employees

Founded 2018

🛍️ eCommerce

📋 Description

• As the Billing System Analyst, you'll be responsible for the configuration, maintenance, and optimization of the activity-based billing system within the Warehouse Management System (WMS). • This role serves as a critical bridge between the Finance/Billing team and the Product/Engineering team, ensuring accurate and efficient billing processes. • The analyst will analyze activity logs, develop and maintain billing logic, and reconcile billing outputs. • In addition, you’ll be in the drivers seat, helping shape the future of our Billing platform by gathering and distilling business requirements for the Product team. • Write, modify, and maintain Lua scripts within the billing system to accurately apply charges based on WMS activity logs. • Implement and refine billing logic to handle various charge scenarios. • Troubleshoot and resolve issues related to billing logic errors or inconsistencies. • Analyze JSON activity logs to understand WMS event triggers and their impact on billing. • Reconcile billing system outputs with standard financial reports to identify discrepancies and ensure accuracy. • Investigate and resolve discrepancies by analyzing activity logs and billing logic. • Configure and maintain the billing system's rate card to reflect accurate pricing structures. • Ensure the billing system is configured to handle all relevant WMS activities and charge types. • Identify and document bugs, gaps, and feature requests related to the billing system. • Collaborate with the Product and Engineering teams to prioritize and implement system improvements. • Test new features and bug fixes. • Act as a liaison between the Finance/Billing team and the Product/Engineering team. • Communicate effectively with stakeholders to understand billing requirements and provide updates on system performance. • Provide training and support to the finance team on the use of the new billing system.

🎯 Requirements

• 2+ years experience as a Data Analyst, Business Analyst, System Administrator, Billing Associate or similar analytical role, preferably within e-commerce, logistics, or supply chain. • Strong with billing processes and financial reporting. • Strong analytical and problem-solving skills: Ability to collect, analyze, and interpret data to draw meaningful conclusions. • Ideally with experience in SQL, JSON Data Structures, BI tools, and other analytical tools. • Strong Excel skills are a must. • Proficiency in writing and debugging Lua scripts (or a strong aptitude to learn). • Problem-solving, critical thinking, and collaboration skills. • Someone who can analyse data, articulate their findings and create an action plan to drive improvements.