Platforms and Automation Analyst

2 days ago

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Wave HQ

WebsiteLinkedInAll Job Openings

online accounting • small business • software development • SaaS • invoicing and payments

201 - 500 employees

Founded 2010

💸 Finance

💳 Fintech

☁️ SaaS

Description

• We empower small business owners to manage their finances fearlessly. • As the Platforms & Automation Analyst, you will work with a diverse team on platforms supporting CS & business goals. • Ensure access to technology for delivering Wave’s mission to help micro-business owners thrive. • This tooling-focused role helps scale technology, enhance agent performance, and innovate customer experience through automation.

Requirements

• 1+ years of experience managing platforms; preferably Zendesk and Ada • Excellent written and verbal communication skills, with the ability to work cross-functionally with a variety of teams and stakeholders • Proven ability to develop automations, manage platforms effectively, and enable support teams via technology. • Experience in creating scalable processes and implementing best practices for platform management and success enablement. • Data-driven mindset with experience in using metrics and analytics to drive improvements.

Benefits

• We make a serious investment in your health & wellness. • Fair compensation, all the office perks you’d want, and various goodies you'd expect from a growing tech company.