tactical.
Tactical is a global creative and innovation agency that champions storytelling across the various platforms and technologies shaping the internet. They partner with brands to provide comprehensive services including strategy, creative design, production, and innovation in mixed reality and immersive experiences, focusing on connecting with culture.
Campaign • Content Creation • Social Management • Digital Strategy • Video Production
Client Success Manager
March 13
tactical.
Tactical is a global creative and innovation agency that champions storytelling across the various platforms and technologies shaping the internet. They partner with brands to provide comprehensive services including strategy, creative design, production, and innovation in mixed reality and immersive experiences, focusing on connecting with culture.
Campaign • Content Creation • Social Management • Digital Strategy • Video Production
📋 Description
• Immediate (First 3-4 Months) • Work closely with the Head of Client Success to understand her portfolio, clients, and priorities. • Support the transition and ensure a seamless temporary replacement plan. • Assist in managing high-value client relationships, troubleshooting issues, and keeping initiatives aligned with client goals. • Build processes, documentation, and systems to streamline workflows. • Ongoing Responsibilities (Post-Maternity Leave Return) • Act as the second-in-command of Client Success, managing key client relationships and ensuring top-tier service delivery. • Proactively identify risks, opportunities, and strategic adjustments to drive client retention and growth. • Serve as the liaison between internal teams (Media Buying, Creative, Strategy) and clients. • Support and guide junior team members, developing into a leadership role over time.
🎯 Requirements
• 1-2 years of experience in client success, account management at a growth-focused Performance Marketing (Paid, Organic or both) agency. • Strong communicator who can keep clients happy while also pushing for what’s best for their business. • Loves problem-solving — you don’t just flag issues; you bring solutions. • Thrives in a high-accountability environment. • Desires mentorship from an elite Head of CS and fast-track career growth.
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