Client Success Manager - Enterprise

March 13

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Rithum

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Rithum is a leading e-commerce platform designed to help brands, retailers, and suppliers scale their operations by providing connected commerce solutions. The platform offers a range of services including marketplace management, marketing solutions, delivery and fulfillment, and supplier discovery, all powered by AI. With its robust network, Rithum enables seamless multichannel strategies that optimize both marketing and operational efficiencies for its clients.

Retail • E-Commerce • Software • AI • Product Content Management

501 - 1000 employees

Founded 1997

🛍️ eCommerce

📋 Description

• As a Client Success Manager (CSM) – Enterprise, you are responsible for driving client satisfaction, retention, and product adoption for an assigned portfolio of our Brands clients. • CSMs act as trusted advisors to clients, ensuring they realize the full value of the company's product or service. • The CSM will engage with client's post-sale, guiding them through onboarding, supporting them through adoption, and ensuring ongoing success with the product. • The CSM will also identify opportunities to expand client relationships and provide insights for client-driven product improvements. • This Client Success Manager – Enterprise (CSM) role is crucial for ensuring that clients get the most value from the company's product or service. • The CSM drives client retention, satisfaction, and success while also contributing to business growth through upselling, cross-selling, and proactive relationship management. • This role requires a blend of interpersonal, technical, and strategic skills, and is ideal for individuals who are passionate about helping clients succeed and building lasting relationships.

🎯 Requirements

• 2+ years of experience at a B2B SaaS organization in client success, renewals, account management, or a similar client-facing role; eCommerce and Enterprise client experience preferred. • Proven experience with SaaS products or technology solutions, especially in roles where product adoption, client retention, or account growth was a key focus. • Strong communication and interpersonal skills, with the ability to engage with clients at all levels of an organization, from end users to executives. • Problem-solving skills and the ability to think critically and resolve client issues in a timely and effective manner. • Client-focused mindset, with a passion for helping clients succeed and a genuine interest in understanding their business needs and challenges. • Project management skills to handle multiple client accounts, onboardings, and product implementations simultaneously. • Data-driven, with the ability to analyze client data and use insights to improve client outcomes and proactively manage client relationships. • Experience with Salesforce and/or tech-savvy with the ability to quickly learn new software and provide technical support when necessary. • Sales skills to identify opportunities for upselling and cross-selling.

🏖️ Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 • A 6% 401(k) match • Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance 2x salary • Access to the Calm app and the Employee Assistance Program • $65/month Remote work stipend for internet • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year