Customer Success Manager

March 13

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Influ2

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Influ2 is a marketing technology company that specializes in contact-level advertising, helping businesses improve their sales pipeline by targeting specific decision makers with personalized ads. The company offers a unique platform that integrates seamlessly into existing marketing systems, allowing sales and marketing teams to work more closely together. By focusing on individual-level targeting across major social and display networks without relying on cookies or IP addresses, Influ2 ensures compliance with data protection standards like CCPA and GDPR. This approach enables companies to track the impact of their advertising on revenue and sales opportunities, ultimately optimizing ad spend and enhancing the buying journey for niche B2B audiences.

Account-based marketing • Person-based marketing • Account-based advertising • Person-based advertising • B2B marketing

51 - 200 employees

🤝 B2B

💰 $8M Series A on 2021-10

📋 Description

•Influ2 is a new kind of B2B advertising that actually works. •With Influ2, GTM teams can focus on the same buyers throughout the entire buying journey. •Over 100 enterprises and mid-market companies worldwide love our technology. •As a Customer Success Manager at Influ2, you will be responsible for providing excellent customer service. •Impeccable relational skills and readiness to create win/win environments will drive your success in this role.

🎯 Requirements

•You have 2+ years of experience in Customer Success or an Account Management role. •You have experience with Retention metrics including planning and forecasting Renewals and Expansions 6+ months out. •You have experience with Net Retention, including identifying opportunities to upsell and cross-sell existing customers. •SaaS background preferred. •Fluent English is essential. •Strong written and verbal communication skills. •Analytical and problem-solving skills: Strong analytical skills, the ability to solve problems, and the ability to make data-driven decisions are highly valuable. •Creative thinking: You address unique client issues and suggest process improvements. •Business acumen: Understanding the business landscape and industry trends can help you provide strategic guidance to customers. •Strong technical skills: Understand how customers can utilize Influ2's product to their fullest potential. •Time management: It's about planning your day and setting priorities right. •Curiosity: It's about always wanting to learn. •Continuous learning mindset: A willingness to learn and adapt to new technologies, industry trends, and customer needs is important to stay ahead.

🏖️ Benefits

•Startup Environment: Influ2 has a flat organization without hierarchy in communication. •Work alongside a friendly and diverse team of professionals spread across ten countries. •Flexible working environment when it comes to your schedule and location preference. •Progressive commission structure and performance bonuses. •Unlimited Vacation policy to ensure a healthy work-life balance. •Generous Parental Leave and other well-structured PTO policies. •A well-rounded health package with comprehensive medical, dental, and vision coverage designed to support you.