Rockbot
Founded in 2010, Rockbot empowers businesses to maximize their in-location experience through media. Offering Music, TV, and Digital Signage through an acclaimed single platform solution, Rockbot enables the world's largest companies, and thousands of SMBs, to deliver the best in-location experience, simpler.
Music for business • Digital Signage • Streaming TV for business • TV • Jukebox app
51 - 200 employees
Customer Success Manager
March 13
🇺🇸 United States – Remote
💵 $70k - $85k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Rockbot
Founded in 2010, Rockbot empowers businesses to maximize their in-location experience through media. Offering Music, TV, and Digital Signage through an acclaimed single platform solution, Rockbot enables the world's largest companies, and thousands of SMBs, to deliver the best in-location experience, simpler.
Music for business • Digital Signage • Streaming TV for business • TV • Jukebox app
51 - 200 employees
📋 Description
• Joining a nurture-based Success team. • Creating strong customer relationships and driving customers to successful outcomes. • Managing customer inquiries through the ticketing system. • Supporting sales pilots and contributing to strategic CSM initiatives. • Driving department-level improvements. • Enhancing customer experience and driving growth through our customer base.
🎯 Requirements
• 2 - 4 years of experience managing and developing client partnerships for major brands. • A proven track record of consistently exceeding product adoption goals. • A background in project management, with the ability to effectively communicate and collaborate across all levels of an organization, including the C-suite. • Experience building strong relationships with executives and stakeholders at various management levels. • A proactive and creative approach to identifying and solving customer pain points, with clear examples of how you’ve diagnosed and resolved challenges. • Expertise in leveraging data and analytics to drive customer engagement, inform strategy, and optimize success programs. • Comfort in supporting customers at scale by using automation, technology, and structured processes to enhance efficiency and impact. • Experience developing training or educational content for diverse audiences, ensuring customers have the resources they need to succeed.
🏖️ Benefits
• variable comp bonus • equity
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