WebExport
WebExport is a company that specializes in digital transformation and eCommerce solutions. They offer a suite of cloud-based products and management platforms for eCommerce, education, healthcare, and tourism, aimed at expanding businesses into the online market. Their team focuses on creating robust, interactive, and scalable applications using the latest technologies and agile development methods. WebExport also addresses the needs of HR in technology sectors, which have been intensified by the pandemic, providing solutions for the evolving requirements of roles in technology development. Their expertise extends to mobile optimization, ensuring clients can reach users across various mobile devices.
Outsoucing • Consultoria IT • Desarrollos a Medida • Soft Factory • Offshoring
Technical Support, Help Desk, QA
November 8, 2024
WebExport
WebExport is a company that specializes in digital transformation and eCommerce solutions. They offer a suite of cloud-based products and management platforms for eCommerce, education, healthcare, and tourism, aimed at expanding businesses into the online market. Their team focuses on creating robust, interactive, and scalable applications using the latest technologies and agile development methods. WebExport also addresses the needs of HR in technology sectors, which have been intensified by the pandemic, providing solutions for the evolving requirements of roles in technology development. Their expertise extends to mobile optimization, ensuring clients can reach users across various mobile devices.
Outsoucing • Consultoria IT • Desarrollos a Medida • Soft Factory • Offshoring
📋 Description
• Resolución de tickets y atención telefónica a clientes. • Análisis de las consultas realizadas por los clientes. • Brindar asesoramiento sobre las consultas realizadas por el usuario sobre el sistema de gestión, académico, contable administrativa, liquidación de sueldos, etc. • Registrar los incidentes en nuestro sistema de tickets. • Realizar testeos de las soluciones y funcionalidades realizadas.
🎯 Requirements
• Contar con seis meses / un año de experiencia en posiciones similar Mesa de ayuda de software. • Buscamos personas que les guste la comunicación, atención a clientes y la tecnología. • Se valora conocimientos / experiencia en: • Conocimientos de Testing y QA • Experiencia en el rol de CX y medición de NPS • Estudios terciarios / universitarios en curso o finalizados en carreras de sistemas • Predisposición para recibir capacitación • Orientación a objetivos • Proactividad
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