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webhotelier | primalres
A world-class hospitality e-business ecosystem trusted by 17400+ hotels & other accommodation providers in 38 countries
51 - 200
Customer Support Specialist
June 21
webhotelier | primalres
A world-class hospitality e-business ecosystem trusted by 17400+ hotels & other accommodation providers in 38 countries
51 - 200
Description
• Respond to clients’ questions and requests through web-based tools and phone calls • Capture all customer feedback and generate tickets for actions/ improvements/ bugs • Organize & conduct product demonstrations, if needed • Assist in the development of customer engagement processes and tools • Follow latest customer support trends in the International start up businesses • Communicate and coordinate processes cross-functionally to help meet targets • Assist in achieving key performance metrics and goals • Work in a fast-paced environment
Requirements
• BSc/MSc in Tourism, Business Administration or relevant background would be a plus • Exposure in start-up environment • High degree of ownership, work ethic and a “can-do” attitude • Customer success experience and mindset • Strong communication, listening, priority management and organization skills • Excellent command of Greek language • Knowledge of English language, and knowledge of other foreign languages is considered a plus • Familiarity with customer support tools, will be a plus • Good computer skills and confident user of MS Office (PowerPoint, excel) • Passion for providing excellent service
Benefits
• Remote-first with occasional in-office meetings • Competitive compensation schemes • Ongoing professional development and training opportunities • Collaborative and supportive work environment
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