Implementation Analyst

4 days ago

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Webster Bank

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Commercial Banking • HSA Bank • Consumer Bank • Small Business • Asset Based Lending

1001 - 5000 employees

Founded 1935

🏦 Banking

💸 Finance

Description

• Provide world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. • Lead onboarding process for employers, which includes presenting the options and working with your assigned employers to select the best plan design and product set up to meet their needs. • Anticipate, address, and develop solutions for concerns or challenges that an employer may face. • Manages implementation by developing and maintaining a detailed project plan for each assigned employer. • Completes file testing for specific file types and owns communication for all file testing throughout the course of the implementation.

Requirements

• 2+ years’ experience in healthcare operations and/or implementation • High School Diploma required; Bachelor's degree preferred • Excellent interpersonal, negotiation, and relationship-building skills. • Exceptional verbal and written communication skills. • Experience in project management. • Strong problem-solving skills. • Self-starter with a strong sense of ownership “No task is too small” attitude, with a passion for service excellence and an eagerness to learn. • Travel to Milwaukee and Sheboygan offices and/or to client site may be required on a limited basis and requires a valid driver's license with a safe driving record.