Operational Quality Assurance Specialist

2 days ago

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WEX

WebsiteLinkedInAll Job Openings

Fleet payments • Heathcare payments • Travel payments • Virtual payments • Corporate payment solutions

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Description

• The Operational Quality Assurance Specialist plays a crucial role in maintaining the integrity and effectiveness of our operational processes, specifically within collections, debt recovery, and cash application • This individual will be responsible for conducting audits, monitoring performance, and ensuring adherence to established policies and procedures • By identifying areas for improvement and implementing corrective actions, the Operational Quality Assurance Specialist will contribute to improved efficiency, accuracy, and compliance across key operational functions • Conduct regular audits and reviews of operational processes • Monitor performance metrics and identify trends or anomalies that may indicate process gaps or potential risks • Evaluate the effectiveness of training programs and provide feedback to management • Identify areas for improvement in operational processes and collaborate with relevant teams to implement corrective actions • Develop and maintain documentation of policies, procedures, and best practices • Stay abreast of industry regulations and internal policy updates to ensure ongoing compliance • Analyze quality data to identify root causes of errors or inconsistencies and recommend solutions • Prepare and present quality reports to management, highlighting key findings and recommendations • Track and report on key performance indicators related to quality and compliance • Work closely with operations teams to foster a culture of quality and continuous improvement • Provide feedback and coaching to team members on adherence to policies and procedures • Collaborate with other departments to ensure alignment on quality standards

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field • 2+ years of experience in operations, quality assurance, or a related field • Strong understanding of operational processes, preferably within collections, debt recovery, and cash application • Excellent analytical, problem-solving, and decision-making skills • Effective communication and interpersonal skills, with the ability to provide constructive feedback • Proficiency in relevant software and technologies (e.g., data analysis tools, workflow management systems) • Detail-oriented with a focus on accuracy and compliance • Must successfully pass a background investigation • Ability to leverage analytical abilities to guide decisions that mitigate risk • Ability to demonstrate initiative, curiosity and an eagerness to learn • Experience with the identification and execution of process improvement initiatives, using process improvement methodologies • Knowledge of WEX financial systems and collections, debt recovery, and/or cash application business processes

Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement • and more