Senior Manager - Provider Operations

4 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+5 more states

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $130k - $170k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Wheel

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Wheel is a leading platform for consumer-centric virtual care, designed to provide personalized, convenient, and comprehensive healthcare. Wheel offers a seamless virtual care solution for both companies and clinicians, enabling businesses to easily grow their healthcare offerings and deliver high-quality care at scale. For clinicians, Wheel provides a flexible and rewarding platform that allows them to work with multiple companies under one schedule and contract, all while operating remotely. The company partners with digital health companies, health plans, life sciences companies, and retailers to offer services including convenience care, urgent care, and condition-specific care programs. Trusted by Fortune 50 companies and supported by a robust clinician network, Wheel has facilitated over five million patient visits and maintains a high clinician satisfaction rate.

Careers • Recruiting • Healthcare Recruiting • telehealth • telemedicine

201 - 500 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 $150M Series C on 2022-01

📋 Description

• Oversee and manage clinician supply and engagement at Wheel. • Own the entire clinician supply funnel at Wheel, overseeing everything from provider growth and recruiting to onboarding, engagement, experience, and retention. • Use analytical rigor to balance strategic and operational priorities. • Enhance workflow efficiency and foster a clinic culture that prioritizes responsive, high-quality patient care. • Identify opportunities to delight clinicians, reduce churn, and increase engagement. • Own and optimize Wheel’s supply funnel and internal processes, ensuring they are designed for scale. • Work closely with Clinical & Marketplace teams to ensure excellent holistic clinician training and onboarding practices. • Consistently surface clinician and business issues/opportunities; build business cases to inform broader Wheel roadmaps. • Execute a comprehensive clinician engagement strategy. • Implement data-driven insights and automation to enhance operational efficiency.

🎯 Requirements

• 6-10+ years of experience in provider operations, workforce management, or business process design/execution within a high-growth startup or technology driven healthcare organization. • At least 3+ years of team leadership experience, with a proven ability to effectively manage and develop direct reports to drive business outcomes. • Expertise in clinical capacity planning and workforce management to optimize clinician supply. • Strong quantitative and analytical skills, with fluency in Excel/Google Sheets and proficiency in Business Intelligence tools such as Looker, Tableau, Metabase, or Quicksight (SQL a plus) • A data-driven mindset, able to challenge assumptions, interrogate data, and dive into quantitative problem-solving. • Proven track record of scaling and optimizing operational workflows, ensuring efficiency while maintaining clinician experience. • Strong cross-functional collaboration and stakeholder management skills, with the ability to influence across teams while holding them accountable for business results. • Experience leading high-stakes, cross-functional projects in a fast-paced, ambiguous environment. • A resourceful, action-oriented self-starter with a bias toward efficiency and continuous improvement. • Passionate about driving success in a startup environment and making an impact on improving access to healthcare.

🏖️ Benefits

• Medical, Dental and Vision • Ancillary: Life, Short and Long Term Disability • 401K match • Flexible PTO • Parental Leave • Stock options • Additional programs and perks