Technical Customer Support Engineer

July 10

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Willow

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Building Controls • Smart Buildings • Building Operations • Digital Twins • Digital Engineering

201 - 500

Description

• Founded in 2017, Willow is a global technology start-up • The WillowTwin™ is a disruptive IoT/Data SaaS that unlocks the true potential of smart buildings and infrastructure • Writing a new chapter in human history, with unprecedented resource optimization and management empowered by data • Chartering a new course, Digital First, the Willow Way • Fast-paced, nurturing and collaborative 'Willow World'

Requirements

• 3+ years of experience as a Customer Support and Technical Engineer • Strong problem-solving and analytical skills • Experience working with software vendors • Understanding of TypeScript/JavaScript, the DOM, and relevant concepts • Experience with analytics platforms • Experience with cloud platforms (Azure, GCP, & AWS) • Excellent verbal and written communication skills

Benefits

• Manage and resolve customer technical support issues • Reproduce technical issues and identify the root cause • Collaborate with internal and external engineering teams to solve technical support problems • Raise product bugs with Software Engineering • Report on performance and availability of the WillowTwin • Assist in the development and reporting of Service Level Indicators measuring product service quality • Maintain systems for automated fault detection and reporting • Work with Engineering teams to automate Event capture from Willow systems • Develop automated Event processing rules to diagnose and escalate faults