Wing Assistant
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
Internet • Personal Assistance • Virtual Assistance • Data Entry • Spreadsheet Management
IT Helpdesk Support
February 4
Wing Assistant
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
Internet • Personal Assistance • Virtual Assistance • Data Entry • Spreadsheet Management
📋 Description
• Provide remote IT support via phone, email, and chat. • Diagnose and resolve hardware, software, and network issues. • Assist users with login issues, password resets, remote access, and system performance concerns. • Manage user accounts, permissions, and security settings. • Ensure systems are updated, patched, and maintained to prevent downtime. • Monitor system performance and proactively identify areas for improvement. • Log, track, and manage IT support requests through a ticketing system. • Prioritise and escalate tickets as needed to ensure timely resolution. • Document troubleshooting steps and resolutions for future reference. • Assist in onboarding new users by setting up accounts and providing IT orientation. • Create user guides, FAQs, and workflow documentation to improve efficiency. • Enforce IT policies and security protocols to protect company data and assets. • Monitor and mitigate potential security threats and vulnerabilities. • Assist with software installation, updates, and troubleshooting. • Manage IT inventory, including hardware, licenses, and subscriptions. • Provide technical recommendations to enhance IT processes and infrastructure.
🎯 Requirements
• At least 1 year of proven experience as an IT Helpdesk Support, Technical Support Representative, or Systems Administrator. • Strong troubleshooting skills for Windows, MacOS, and cloud-based applications. • Experience with ticketing systems such as Zendesk, Freshdesk, ServiceNow, or similar. • Proficiency in Google Workspace (Gmail, Drive, Sheets, Calendar) and Microsoft Office (Word, Excel, Outlook). • Familiarity with remote desktop tools, VPNs, and cloud services. • Knowledge of user account management, network configurations, and security best practices. • Excellent English communication skills, both written and verbal. • Strong organizational and time management skills. • Proactive problem-solver with keen attention to detail. • Ability to work on a graveyard shift and adapt to US business hours.
🏖️ Benefits
• Health Insurance (HMO) • Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay
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