Helpdesk Technician, Level 1

September 27

Apply Now

Receive Emails with Similar Jobs

Wiretap Telecom

WebsiteLinkedInAll Job Openings

Business Phone Hosting • IT Solutions • VoIP Services • PBX Provider • Telecomunications

11 - 50

Description

• Provide first-level support to users via phone, email, and chat • Troubleshoot and resolve technical issues, focusing on PBX systems and SIP trunking • Assist with the installation and configuration of telecom equipment • Document support processes and user interactions in our ticketing system • Collaborate with senior technicians to learn and apply new skills in networking or software development • Occasional off-hours support is required

Requirements

• Prior experience in a helpdesk role, particularly in telecommunications • Familiarity with PBX systems and SIP trunking technology is preferred • Basic knowledge of networking concepts and programming languages is a plus • Strong communication skills and a customer-focused attitude • Eagerness to learn and develop skills in network engineering or software development

Benefits

• Competitive salary and benefits package • Free training on the most current technologies, carrier switching systems, networks and PBX systems. • Opportunities for professional growth and development • A supportive team environment that encourages learning • Access to training programs in network engineering and software development