WNS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Customer Contact Center Outsourcing • Finance & Accounting Outsourcing • Legal Services Outsourcing • Procurement Outsourcing • Research & Analytics
Associate - Ops
March 26
WNS
WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.
Customer Contact Center Outsourcing • Finance & Accounting Outsourcing • Legal Services Outsourcing • Procurement Outsourcing • Research & Analytics
📋 Description
• Deliver industry leading service excellence whilst maintaining a commercial focus • Facilitate an efficient and cost-effective end to end claims experience • Lodge new insurance claims for customers and intermediaries • Determine coverage through exploratory questioning and policy interpretation • Elevate the customer experience through clear expectations of the claim process • Negotiate and obtain collection of customer excess • Respond to and manage customer enquiries and complaints within agreed timeframes • Ensure accurate information is provided to customers regarding claims • Identify opportunities to improve processes and systems • Accountable for decision making within policy guidelines and deliver best outcomes • Demonstrate responsibility for personal development and actively participate in performance reviews
🎯 Requirements
• Relevant tertiary qualification desired (Business, Finance, Commerce) • 1-2 years working in general insurance preferred • Call centre experience preferred • Experience working within a customer service environment • Computer literacy and navigational skills using multiple systems simultaneously • Demonstrated ability to achieve targets • Experience working in a fast paced, high pressured environment preferred
🏖️ Benefits
• Incentives • Rewards and Recognition program • Laptop • Headset and Phone set provided
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