Strategic Customer Success Manager

August 6

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Pre-Employment Assessments • Assessments • Cognitive Ability • Employee Performance • Employee Selection

51 - 200

Description

• Drive revenue growth by ensuring customer satisfaction and loyalty. • Leverage sales acumen and HR tech expertise to manage a diverse portfolio of existing customers.

Requirements

• Proven Success: Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs. • Consistent Excellence: A strong track record of consistently exceeding expectations. • Stability and Growth: Demonstrated ability to achieve long-term success and growth within previous roles. • HR Tech Expertise: Extensive experience in Customer Success with B2B, SaaS, HR technology solutions (Recruiting, HCM, LMS, etc). • Industry Knowledge: Deep understanding of the pains felt by our HR, Recruiting, and Employee Development customers. • Leadership: Recognized as a subject matter expert within your organization with experience coaching or mentoring others. • Curiosity and Creativity: Naturally curious and creative in your approach to solving problems.

Benefits

• True work-life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to remote, flexible work • Four-day work week • Generous PTO plus a paid company shutdown from 12/24 to 1/1 • Ongoing professional development including attendance at professional conferences (e.g., SIOP, BIOP, SHRM, ATD, HR Tech) • Benefits include medical, dental, vision, 401k with matching, paid new parent leave