Customer Support Advocate - Email/Chat

December 10

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Wonolo

WebsiteLinkedInAll Job Openings

staffing • on-demand • marketplace • recruiting • gig economy

201 - 500 employees

Founded 2014

☁️ SaaS

🎯 Recruitment

🤝 B2B

💰 $138M Series D on 2021-10

Description

• Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. • Founded in 2014, Wonolo's mission is to help people find consistent work. • We connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States. • Recently raised $140M in growth funding to empower the in-demand workforce. • Looking for a Customer Support Advocate (Email/Chat) to provide a welcoming and professional customer support experience.

Requirements

• Attitude: Maintain and promote Wonolo’s culture and work ethics. We need our members to be proactive, hardworking, and open to giving and receiving feedback. • Be Positive: Being part of the team means working with everyone to meet our daily goals. • Commitment: Working with us requires dedication. • All geared up to start a career in a work-from-home set-up: Ensure that you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues. • Attend the online training and nesting: Providing excellent customer support to our Wonolo users requires you to become fully knowledgeable on Wonolo’s platform and its existing processes and policies. • Pass the Trial Period: There will be four weeks of Nesting/Probation period.

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up. • Health insurance for the principal member including dental and vision. • Company laptop. • Paid time off, Holiday pay, and Unpaid time off. • Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo. • Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses. • Ability to work from anywhere in the Philippines (no more commutes!). • Team outings, happy hours, company off-sites, and more!