Customer Support Advocate - Phone Support

October 2

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Wonolo

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staffing • on-demand • marketplace • recruiting • gig economy

201 - 500

💰 $138M Series D on 2021-10

Description

• Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. • Founded in 2014, Wonolo's mission is to help people find consistent work. • We connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States. • Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work. • We are looking for a Customer Support Advocate to work with Wonolo’s Wonoloer Operations team. • You will provide a friendly and professional customer support experience to our users predominantly by phone with some email interaction in English. • You will be a big driver in delivering a world-class customer experience. • Our ideal candidate will be a good person who is also committed to doing good work. • We welcome qualified candidates located anywhere in the Philippines #LI-Remote.

Requirements

• Maintain and promote Wonolo’s culture and work ethics. We need our members to be proactive, hardworking, and open to giving and receiving feedback. • Being part of the team means working with everyone to meet our daily goals. We hold everyone who works for us to high standards, but we understand that life sometimes gets in the way. We seek to accommodate everyone's different priorities and lives as much as possible while cultivating a culture of hard work, camaraderie, and excellence. • Working with us requires dedication. We have tons of work on our plate. We have lots of customers’ concerns to address, deadlines to meet, reports to make, new projects and new processes to execute, etc. We expect that you'll be able to attend your training and nesting (30-day trial) schedule. Once you pass the 30-day trial, we also expect that you'll be able to render at least 40 hours of work per week. • Ensure that you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues. • Providing excellent customer support to our Wonolo users requires you to become fully knowledgeable on Wonolo’s platform and its existing processes and policies. • There will be four weeks of Nesting/Probation period. During these weeks, we will monitor your progress and evaluate your performance. We are expecting you to pass different key performance indicators (KPIs) which will be discussed during the training. Your Team Lead will let you know of your nesting schedule. As mentioned during the interview, you need to pass your nesting/probation period for you to become part of Wonolo permanently.

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up • Health insurance for the principal member including dental and vision • Company laptop • Paid time off, Holiday pay, and Unpaid time off • Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo • Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses • Ability to work from anywhere in the Philippines (no more commutes!) • Team outings, happy hours, company off-sites, and more!