Customer Operations Manager - Product Focus

6 days ago

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Woolf University Malta

WebsiteLinkedInAll Job Openings

Computer Science • Data Science • Software Engineering • Cloud Computing • Business Administration

1001 - 5000

Description

• Company Overview: Woolf is the first global collegiate university enabling organizations to offer accredited degrees. • Role Overview: Seeking a Customer Operations Manager with product management understanding to support member colleges. • Responsibilities: Drive efficient onboarding for colleges, identify operational efficiencies, provide technical support regarding Airlock, manage backlog, analyze customer data, maintain communication with teams.

Requirements

• Minimum of 3 years of experience in customer operations or a similar role. • Proven experience in onboarding and enabling new customers with software solutions (a plus if experience is in the education technology sector). • Strong analytical and problem-solving skills. • Excellent communication and collaboration skills. • Great written & spoken English. • Ability to work independently and manage multiple priorities. • A willingness and eagerness to learn about educational technology and APIs/SDKs. • Experience working in a fast-paced, sprint-based environment is a plus. • Familiarity with project management tools like Notion is a plus. • Bonus points for: Familiarity with accreditation compliance procedures in higher education. • Experience working with higher education institutions is a plus.

Benefits

• Annual Compensation: $50,000 to $90,000 • Flexible PTO and working hours. • Work from Home • Laptop