Associate Consultant, Technical

February 21

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

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WorkForce Software

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WorkForce Software is a leading provider of enterprise-grade workforce management solutions, serving industries such as manufacturing, healthcare, retail, public sector, and more. The company offers comprehensive software for time and attendance, scheduling, absence management, task management, labor forecasting, and data capture, enhancing employee experience and operational efficiency. Their solutions integrate seamlessly with major HCM suite vendors, supporting global compliance and optimized scheduling. WorkForce Software is recognized for its robust capabilities that allow organizations to comply with unique pay and work rules, automate workflows, and improve employee engagement and financial visibility.

workforce management software • workforce management • time and attendance • time and attendance software • employee scheduling

501 - 1000 employees

🏢 Enterprise

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2019-06

📋 Description

• Obtain and maintain certification in WFS Product Suite applications required to perform the role • Learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing) • Responsible for configuring WFS Suite according to customer business requirements using JavaScript, HTML, SQL or other scripting tools. • Handle complex issues including administrative and configuration challenges with assistance • Communicate roadblocks and see out guidance in a timely manner • Write complex formulas that leverage mathematical and/or programming skills • Perform unit and system testing of configured application to ensure test cases pass as described by customer requirements • Identify and escalate out of scope requirements to key stakeholders • Support the confirmation and refinement of customer business requirements with key stakeholders • Responsible for participating and eventually leading, in the gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams. • Understand project scope and implementation approach for assigned projects • Learn how to estimate work effort and communicate with key stakeholders on the project • Participate in facilitation of client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software • Deliver projects and tasks on time and within budget by effectively managing workload • Attend and participate in team meetings • Follow established processes and best practices to continuously improve skills • Provide project status updates to key stakeholders both internally and externally • Partner with internal teams during project phases to ensure successful customer implementation • Collaborate with the WFS team to ensure thorough testing of the customers requirements • Assist with roll-out and go-live activities, including data migration and system setup • Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences. • Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectives • Understand the customer needs in the development of strategic plans • Troubleshoot issues and escalate problems to appropriate team members • Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets • Ensure adherence to WorkForce Software's established documentation standards and methodologies • Identify opportunities to improve our product offerings based on customer feedback.

🎯 Requirements

• 0-2 Years experience in software implementations • Minimum 1 year experience with programming language, preferably JavaScript and/or SQL • Demonstrated knowledge of SQL, JavaScript, HTML or other scripting tools • Experience in implementing or training on a packaged software system or highly complex internally developed application • Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel • Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role • Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions • Strong communication skills both written and verbal • Possesses basic problem-solving skills • Experience or ability to read/write SQL and write simple queries • Knowledgeable of and understand common implementation principles and lifecycle • Capability to exercise mature judgement • Demonstrates technical aptitude to learn quickly and adapts to new circumstances • Ability to work on a dynamic, customer-focused team and establish excellent working relationships • Demonstrates a strong desire to grow functionally and technically as a professional consultant • Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus • Logical and technical mindset that can analyze problems and identify root causes • Awareness of HCM applications and business processes • Experience providing application support for complex software systems, preferred • Programming experience utilizing JavaScript, C#, C++ or 4GL • Familiarity with a report writer such as crystal reports, Cognos, actuate, etc. • SQL report creation experience, preferred • Work flexible hours • All other duties as assigned

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Matched Retirement Savings • Wellness Program • Short and Long Term Disability • Charitable Contribution Match • Holidays • Personal Days & Vacation • Paid Volunteer Time Off • and more.