Consultant - Functional

September 27

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WorkForce Software

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workforce management software • workforce management • time and attendance • time and attendance software • employee scheduling

501 - 1000

💰 Private Equity Round on 2019-06

Description

• Obtain and maintain certification in WFS Product Suite applications required to perform the role • Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders • This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams • Educate customers on best practices in the implementation of WorkForce Software/WFM software • Facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software • Deliver projects and tasks on time and within budget by effectively managing workload • Attend and participate in team meetings • Follow established processes and best practices to continuously improve skills • Provide project status updates to key stakeholders both internally and externally • Partner with internal teams during project phases to ensure successful customer implementation • Collaborate with the WFS team to ensure thorough testing of the customer's requirements • Assist with roll-out and go-live activities, including data migration and system setup • Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences • Conduct web-based and on-site customer training • Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success in this role and contribute to the team's objectives • Understand the customer needs in the development of strategic plans • Troubleshoot issues and escalate problems to appropriate team members • Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets • Ensure adherence to WorkForce Software's established documentation standards and methodologies • Identify opportunities to improve our product offerings based on customer feedback • Manage Customer expectations with relevant communication during key phases of the project life cycle • Document and communicate out of scope requirements and delays to the appropriate team members • Estimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project status • Investigate issues reported during customer testing phases, including tracking and reporting defects • Mentor team members

Requirements

• 2-4 Years experience in software implementations • Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel • Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role • Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions • Strong communication skills both written and verbal • Possesses basic problem-solving skills • Experience or ability to read/write SQL and write simple queries • Knowledgeable of and understand common implementation principles and lifecycle • Capability to exercise mature judgement • Demonstrates technical aptitude to learn quickly and adapts to new circumstances • Ability to work on a dynamic, customer-focused team and establish excellent working relationships • Demonstrates a strong desire to grow functionally and technically as a professional consultant • Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus • Experience in implementing or training on a packaged software system or highly complex internally developed application • Logical and technical mindset that can analyze problems and identify root causes • Awareness of HCM applications and business processes • Experience providing application support for complex software systems, preferred • Thrives in client-facing environment • Work flexible hours

Benefits

• Flexible Hours / Work from Home Policy • Pension • Performance Bonus • 25 days holiday plus birthday • Career Development and Training – Be the CEO of your career! • Company paid LinkedIn Learning subscription. • Diversity, Equity, and Inclusion Initiatives including committees such as: Women for Inclusion, Age: Unity Beyond Years, Racial Equality/Discrimination, Mental and Physical Ability, WorkForce Pride Network, Global Perspectives, Band of Veterans • Health and Wellness / Gym Reimbursement • Private Health Insurance • Parental Leave • Employee Assistance Program • Shopping discounts • Community Outreach Programs and Charitable Support