workidentity GmbH
workidentity GmbH is a Hamburg-based consultancy specializing in HR services and recruitment, particularly within the Tech and IT sectors. They offer a range of services including personnel consulting, executive search, interim and freelance mandates, and recruiting-as-a-service. With a team of HR and recruiting experts, workidentity provides comprehensive support to both companies seeking qualified IT professionals and candidates looking for career development opportunities. Their personalized approach focuses on matching the best candidates with roles in various industries, with a strong emphasis on technology and digital environments. The company is known for its efficient recruitment processes and high level of candidate satisfaction.
Service Delivery Manager
6 days ago
workidentity GmbH
workidentity GmbH is a Hamburg-based consultancy specializing in HR services and recruitment, particularly within the Tech and IT sectors. They offer a range of services including personnel consulting, executive search, interim and freelance mandates, and recruiting-as-a-service. With a team of HR and recruiting experts, workidentity provides comprehensive support to both companies seeking qualified IT professionals and candidates looking for career development opportunities. Their personalized approach focuses on matching the best candidates with roles in various industries, with a strong emphasis on technology and digital environments. The company is known for its efficient recruitment processes and high level of candidate satisfaction.
📋 Description
• Schlüsselrolle in einem dynamisch Team? • Verantwortlich für die Erbringung hochwertiger IT-Dienstleistungen • Arbeitet in einem Team von Fachleuten • Aufbau und Pflege enger Beziehungen zu Kunden • Als Hauptansprechpartner für Kommunikation und Eskalationen fungieren • Entwicklung und Pflege von Berichten zur Serviceleistung • Durchführung regelmäßiger Serviceüberprüfungen mit Kunden • Zusammenarbeit mit Vertriebsteams zur Ermittlung von Möglichkeiten zur Serviceerweiterung • Verwaltung des gesamten Dienstleistungserbringungsprozesses • Förderung einer kollaborativen und kundenzentrierten Kultur
🎯 Requirements
• Bachelor-Abschluss in Informatik, Informationstechnologie oder einem verwandten Bereich • ITIL-Erfahrung und bestenfalls Zertifizierung • Nachgewiesene Erfahrung in der Verwaltung von Dienstleistungen in der IT-Branche, vorzugsweise in einer Managed-Services-Umgebung • Ausgeprägtes Verständnis der Grundsätze und Prozesse des IT-Service-Managements • Hervorragende kommunikative und zwischenmenschliche Fähigkeiten • Analytisches Denken und die Fähigkeit, Daten zu interpretieren • Ausgeprägte organisatorische Fähigkeiten • Sehr gute deutsche Sprachkenntnisse und englische Sprachkenntnisse
🏖️ Benefits
• 100% Remote Arbeitsplatz • Premium Work Equipment • Sehr gute Weiterbildungsmöglichkeiten • Events für Mitarbeiter • Mitarbeitervergünstigungen (EGYM Wellpass, JobRad uvm.)
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