Daily Living Consultant

March 5

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Workplace Options

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Workplace Options is the world’s largest privately owned and independent provider of integrated employee wellbeing solutions. They specialize in offering holistic support strategies for organizations focused on enhancing employee wellness, mental health, and productivity through various services including emotional support, organizational effectiveness consulting, and digital solutions tailored to individual needs. With a global reach covering over 200 countries, they are committed to driving positive outcomes for employees and organizations alike.

Healthcare • Employee Wellbeing • Work-Life Programs • Health and Wellness Programs • Behavioral Health Services

1001 - 5000 employees

Founded 1982

🤝 B2B

🧘 Wellness

👥 HR Tech

💰 Private Equity Round on 2021-11

📋 Description

• In this role, you will be responsible for providing exceptional customer service to employees and their families, assisting them in locating valuable resources and referrals within their community. • Our Intakes Specialists work in a fast-paced environment and are expected to uphold WPO's core values while maintaining high-quality customer service. • Telephone skills are vital in this role, as they contribute to our growth and success. • We are looking for candidates who are organized, professional, and motivated self-starters. • Assess the needs of employees through targeted questioning. • Gather personal information and details about the individual requiring care. • Provide clear explanations of the issues and needs. • Obtain desired geographic locations for referral searches and any personalized criteria. • Deliver high quality customer service through written and verbal interactions with our clients and providers. • Perform quality assurance callbacks to our clients. • Ensure high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar.

🎯 Requirements

• Bachelor's Degree • Strong written and spoken communication skills • Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service • Proficient in conflict resolution skills • Ability to organize and prioritize effectively • Outstanding organizational, relationship-building and interpersonal communication skills

🏖️ Benefits

• Full benefits package • Paid time off • 401k match • Training/tuition reimbursement • Gym reimbursement • Wellness rewards • Access to EAP benefits and all WPO services • Mentorship Program • Employee exchange programme • Comprehensive training provided for this position