Product Design Lead

September 24

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Kin

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Description

•Collaborate with cross-functional teams to ideate, design, and prototype products that push the boundaries of Kin’s support and customer experiences •Design experiences with a focus on information hierarchy to help Kin agents and support staff digest large datasets to effectively support Kin customers •Design leading-edge concepts through the craft of end-to-end flows which impact broad sets of internal users at scale •Take broad, conceptual ideas and turn them into meaningful experiences for our Kin customers that drive product strategy and business impact •Design new experiences or layouts that set the enterprise UX design standard at Kin and evolves our visual systems •Play an active role in communicating strategic decisions around the future direction of Kin’s support experiences •Give and solicit feedback from support agents and the broader product team in order to continually raise our bar for quality •Manage and mentor 1-2 designers within the Support Experience vertical •Lead a partnership with product managers, engineers, researchers, and data scientists to oversee the user experience of a product from conception to launch

Requirements

•Experience showcasing your end-to-end design process across multiple projects that include interaction and visual design artifacts, multiple iterations, high-fidelity prototypes, and consideration of the impact and scale of work •Experience designing and launching impactful direct to consumer experiences •Experience connecting your work with other industry-leading related initiatives across the company while driving collaboration and rooting design decisions in data and research insights •Examples of leadership in non-product dimensions that have made a team stronger and positively impacted the work environment •Bachelor's degree in design, HCI, cognitive science or equivalent experience •8+ years of experience designing products for mobile and responsive web •Work within a fast paced agile environment •Facilitation skills to lead workshops and design sprints •Professional communication skills, both written and verbal •Growth mindset and willingness to absorb large amounts of information and complex context

Benefits

•Medical, dental and vision insurance •16 days of PTO, plus federal holidays and two floating holidays •Remote work •Generous equity package •401K with company match •Parental leave •Continuing education and professional development •The excitement of joining a high-growth Insurtech company and seeing your work make an impact