ITIL Release and Deployment Analyst

18 hours ago

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Worldpay

Technology β€’ Payment Systems β€’ Alternative Payments β€’ Risk Management β€’ Currency Exchange

5001 - 10000

Description

β€’ Manage and improve the delivery of IT services to users. β€’ Responsible for managing and continuously improving the Release management processes. β€’ Works with infrastructure and application Release owners to ensure compliance with defined policies and processes. β€’ Coordinates Release representation on Change Advisory Boards (CABs). β€’ Maintains a calendar of approved product and infrastructure maintenance schedules. β€’ Reviews quality of Release information and works with requesters to correct deficiencies. β€’ Follows up on non-compliant Releases and resolves scheduling conflicts. β€’ Communicates Release details effectively to the organization. β€’ Holds Post Implementation review meetings to identify lessons learnt.

Requirements

β€’ Strong understanding of ITIL principles and best practices. β€’ Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes. β€’ Ability to work effectively in a fast-paced, dynamic environment. β€’ Ability to work independently and prioritize tasks effectively to meet deadlines. β€’ Strong analytical, problem-solving skills and attention to detail. β€’ Proficiency in the ServiceNow platform and experience in designing and implementing workflows. β€’ Added bonus if you have Certification in ITIL v3/4. β€’ Certification in ServiceNow.

Benefits

β€’ A competitive salary and benefits. β€’ Time to support charities and give back to your community. β€’ Parental leave policy. β€’ Global recognition platform. β€’ Virgin Pulse access. β€’ Global employee assistance program.

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