ITIL Release and Deployment Analyst

November 14

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Worldpay

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Technology • Payment Systems • Alternative Payments • Risk Management • Currency Exchange

5001 - 10000

Description

• Manage and improve the delivery of IT services to users. • Responsible for managing and continuously improving the Release management processes. • Works with infrastructure and application Release owners to ensure compliance with defined policies and processes. • Coordinates Release representation on Change Advisory Boards (CABs). • Maintains a calendar of approved product and infrastructure maintenance schedules. • Reviews quality of Release information and works with requesters to correct deficiencies. • Follows up on non-compliant Releases and resolves scheduling conflicts. • Communicates Release details effectively to the organization. • Holds Post Implementation review meetings to identify lessons learnt.

Requirements

• Strong understanding of ITIL principles and best practices. • Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes. • Ability to work effectively in a fast-paced, dynamic environment. • Ability to work independently and prioritize tasks effectively to meet deadlines. • Strong analytical, problem-solving skills and attention to detail. • Proficiency in the ServiceNow platform and experience in designing and implementing workflows. • Added bonus if you have Certification in ITIL v3/4. • Certification in ServiceNow.

Benefits

• A competitive salary and benefits. • Time to support charities and give back to your community. • Parental leave policy. • Global recognition platform. • Virgin Pulse access. • Global employee assistance program.