Technology β’ Payment Systems β’ Alternative Payments β’ Risk Management β’ Currency Exchange
5001 - 10000
18 hours ago
πΊπΈ United States β Remote
π΅ $89.2k - $149.8k / year
β° Full Time
π‘ Mid-level
π Senior
π§ Analyst
Technology β’ Payment Systems β’ Alternative Payments β’ Risk Management β’ Currency Exchange
5001 - 10000
β’ Manage and improve the delivery of IT services to users. β’ Responsible for managing and continuously improving the Release management processes. β’ Works with infrastructure and application Release owners to ensure compliance with defined policies and processes. β’ Coordinates Release representation on Change Advisory Boards (CABs). β’ Maintains a calendar of approved product and infrastructure maintenance schedules. β’ Reviews quality of Release information and works with requesters to correct deficiencies. β’ Follows up on non-compliant Releases and resolves scheduling conflicts. β’ Communicates Release details effectively to the organization. β’ Holds Post Implementation review meetings to identify lessons learnt.
β’ Strong understanding of ITIL principles and best practices. β’ Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes. β’ Ability to work effectively in a fast-paced, dynamic environment. β’ Ability to work independently and prioritize tasks effectively to meet deadlines. β’ Strong analytical, problem-solving skills and attention to detail. β’ Proficiency in the ServiceNow platform and experience in designing and implementing workflows. β’ Added bonus if you have Certification in ITIL v3/4. β’ Certification in ServiceNow.
β’ A competitive salary and benefits. β’ Time to support charities and give back to your community. β’ Parental leave policy. β’ Global recognition platform. β’ Virgin Pulse access. β’ Global employee assistance program.
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