Network Assurance Engineer II

November 12

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WOW! Internet, TV, & Phone

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Digital Cable • High Speed Internet • Wireless Networking • HDTV • Whole Home HD DVRs

1001 - 5000 employees

Founded 1996

📡 Telecommunications

🏢 Enterprise

💰 Private Equity Round on 2015-12

Description

• Ensure the reliability and performance of IP, Optical, and Access networks by proactively monitoring network health. • Identify configuration issues and prevent potential outages. • Analyze network configurations to avoid connectivity loss or performance degradation. • Support outage management for incident and problem resolution. • Strong troubleshooting skills and expertise in technical escalation. • Focus on operational excellence to maintain seamless service delivery. • Conduct daily health checks of IP, Optical, and Access networks, investigate alarms, detect failures, and implement resolutions. • Diagnose and resolve hardware and software issues, perform root cause analysis, and analyze error logs to implement solutions. • Serve as 24x7 escalation support to Network Assurance and NOC teams to achieve MTTR (Mean Time to Repair) goals. • Develop backup plans and organize system maintenance to prevent interruptions. • Provide operational support for the provisioning and management of core infrastructure, including Core Routers, CMTS, Aggregation Routers, Switches, and Transport platforms like DWDM and TDM. • Maintain network integrity by performing maintenance of IP, Optical, and Access networks, including hardware and software configuration validation. • Create and maintain service performance and health reports. • Plan and track projects, providing updates and presentations as needed. • Guide technical staff, mentor junior engineers, lead work groups, and deliver training as required.

Requirements

• BS required or equivalent work experience • 3-5 years of work experience required (telecommunications industry preferred) • Certifications preferred such as; JUNIPER, CISCO, ARISTA, etc. • Proficient in IP networking fundamentals, including TCP, UDP, RTP, DNS, TFTP, DHCP, IPv4, IPv6, and SCTP. • Strong knowledge of BGP, OSPF, and MPLS protocols, with experience in IP Multicast. • Ability to act as a Subject Matter Expert (SME) in a specific area or system, with solid knowledge across various areas of specialization. • Experience with Optical Platforms and networking equipment from vendors such as Juniper, Nokia, Arista, IP Infusion, and Calix PON. • Ability to interpret engineering drawings and understand process flows. • Proficient with industry-standard test equipment and network tracing tools such as Wireshark. • Comprehensive understanding of the OSI model, especially as it pertains to unified communications services. • Microsoft Applications i.e. Excel, Word, PowerPoint • Service NOW Ticket Systems

Benefits

• Annual merit increases and annual bonus plan available – recruiter will share more! • $5,000 restricted stock grant! • Medical, dental, and vision insurance, and 401k with a company match • Paid time off, paid holidays, and tuition reimbursement. • Significant discounts on broadband packages for employees residing in our service areas.