Technical Support - L1
November 21
Description
• Provide support to customers primarily using live chat, but also over the phone and via support tickets. • Serve as the first point of contact for customer WordPress questions and needs. • Develop deep technical knowledge of open source technologies to deliver amazing digital experiences.
Requirements
• 1-2 years of experience working in technical support or a customer service position • Open source content management systems • Knowledge of DNS and SSL • Understanding of file systems and tools for remotely managing web content • Knowledge of Linux Command Line • Experience with StudioPress and/or the Genesis framework • Experience with online Chat and/or instant messaging tools • Previous phone support experience • Understanding of core error codes associated with web hosting
Benefits
• Company Stock Options (Every employee is an owner in the company) • Superannuation Program • Employee Assistance Program • Supplemental Maternity & Paternity Pay • Generous Vacation Time (Who doesn’t like time off) • One-time $745 AUS Home Office Stipend • Company Wellness Days
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