Senior User Researcher II

1 hours ago

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Wrapbook

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51 - 200

💰 $100M Series B on 2021-11

Description

Collaborate with other researchers, designers, developers and product managers to help create elegant solutions to Wrapbook customer problems Lead large-sized projects that directly impact the customer experience with significant autonomy Produce simple and intuitive research reports that document customer jobs and pain points and provide innovative recommendations, next steps, and ownership Understand and engage with Wrapbook customers continually, influencing the product experience on behalf of the customer, understanding and anticipating customer needs Influence and elevate the customer experience, closing the loop on research findings, highlighting success and failures to drive change Develop and drive customer and experience metrics using qualitative and quantitative data that help inform product and design decisions

Requirements

At least 8 years of experience researching digital products A reputation as an expert in many core research protocols Experience working with a high level of ambiguity and partnering with stakeholders to understand research requirements Proven skills and techniques that build consensus and influence the product design direction through research An extensive background in iterative design processes Knowledge in Figma and other relevant design & research tools

Benefits

Unlimited Paid Time Off Work from anywhere in Canada and USA Health and Dental benefits Up to $1500 towards IT set up for your home Up to 2% matching RRSP / 401K Learning and Development opportunities Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service