Customer Success Manager, Japanese

August 29

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Wrike

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Do the best work of your life.

project management • team collaboration • task management • work management • Gantt charts

1001 - 5000

💰 $15M Series B on 2015-05

Description

• Responsible for managing Mid Market customers in APAC/EMEA • Understand customers’ business strategies and lead to desired outcomes • Provide leadership and measurable recommendations for customer value

Requirements

• Willing to work from 06:00AM until 14:00PM CEST to cover APAC region • Fluency in both Japanese and English • 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients. • Experience working with Marketing teams, Professional Services, IT teams, PMO teams. • Ability to build and maintain strong relationships with a diverse set of clients, including executives. • Knowledge and hands-on experience in project management, business process redesign, and change management. • Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience • Willing to dive into technical details of a product to understand it thoroughly

Benefits

• 25 days of holidays • Sick leave compensation • Cafeteria (Benefit plus) • Private healthcare membership (Canadian Medical) • Meal vouchers • Pension plan • Mobile tariffs • „Lítačka“ transportation • Multisport card • Parental leave