Solutions Architect

December 7

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Wrike

WebsiteLinkedInAll Job Openings

project management • team collaboration • task management • work management • Gantt charts

1001 - 5000 employees

Founded 2006

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $15M Series B on 2015-05

Description

• Leading the most complex professional services engagements for Wrike customers. • Work with both internal and external partners translating the customers' business requirements into workable solutions with Wrike as an integral part of the end-to-end workstream • Working with customers to generate reference stories, and lead best practice creation • Collaborating with Wrike’s Product and other teams to identify short-term solutions to issues/requests and influence Wrike's product roadmap. • Collaborating with Sales, Sales Engineering, and Customer Success to ensure smooth handoffs before and after onboarding. • Acting as Project Manager for large-scale engagements, maintaining timelines, delegating to both internal and client resourcefs to ensure on-time delivery of deployment milestones, training, and launch. • Scoping strategic Professional Services engagements and assisting the sales team in positioning the value of those services. • Designing and implementing API integrations between Wrike and other solutions, such as BI, ERP, CRM, DAM, ITSM solutions etc. • Brainstorming and coaching customers on KPIs and analytics needs to help measure business performance. • Acting as a coach/mentor for team members in the organization. • Self-educating on work management methodologies, productivity hacks, and sharing that knowledge with the rest of the team

Requirements

• Bachelor’s degree in Computer science/Math or Engineering • 8+ years of professional experience in a customer facing environment, ideally with organizations adopting new software solutions and technologies. • Strong Understand of Digital Transformation programs within large organizations • General Programming Experience (i.e. Ruby, Python, etc) • Outstanding verbal and written communication skills. • Experience with Tableau or other BI Platforms • Proven experience in presentation skills to all levels of an organization, with the ability to present complex ideas in an engaging way, or dive into the technical detail as needed. • Proven experience in integrating multi-vendor IT systems and using APIs etc. • Excellent understanding of standard business process and organizational structure. • Project management experience, working with any known methodology and more importantly, being able to scope, manage and deliver on a plan no matter how simple or complex • Experience in managing change within organizations that are adopting new technology • Proven ability to coach and mentor junior colleagues • Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathic, shows tact and poise under pressure when dealing with difficult interpersonal situations, and a high degree of patience. • Travel may be required up to 25% of the time.

Benefits

• Medical, Dental, and Employer-Paid Vision Insurance • Life Insurance, Employer- Paid ST and LT Disability • 401K with employer match, FSA/HSA Benefits, and Legal Plan • Employee Assistance Program (EAP) • 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO • 16 Hours of Volunteer Paid Time Off • Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents • Get connected with one of our many WERC groups! (Wrike Employee Resource Community)