Director - Technical Solutions

September 11

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Wunderkind

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identity resolution • triggered email • sms • performance marketing • onsite capture

501 - 1000

Description

• Serve as the head of our technical solutions team, responsible for long-term team planning and managing all day-to-day operations. • Remove blockers for your team while providing its members support and guidance. • Define and maintain a high bar for team member expectations and enable the team to achieve it. • Drive a high-performing team and create pathways for growth for each team member. • Establish and drive team KPIs and success metrics, centered around client renewal for our Strategic clients. • Partner with Professional Services to address and solve technical challenges, gaps, and opportunities for our clients. • Build partnerships with leaders within Professional Services and externally with clients and third-party partners. • Partner with senior leadership to understand the company strategic plan and identify opportunities for technical solutions.

Requirements

• 6-10 years of relevant work experience, 3+ years experience in technical solutions leadership roles, preferably in the marketing technology or related SaaS industries. • Experience in roles such as solutions architect, solutions engineering, or technical account management. • Proven track record solving complex technical problems and providing an excellent experience for customers. • Able to hold highly skilled conversation with technical stakeholders about data flows and system architecture, including the ability to communicate technical concepts to non-technical stakeholders. • Experience working with web development technologies including REST APIs, XML, OAuth, JSON, etc. • Familiarity with marketing technology, tools, and concepts, including tracking technologies, A/B testing, CRM systems, ESPs, website personalization, identity resolution, email deliverability, etc. • Ability and eagerness to quickly self-learn new technologies based on customer or business need. • Excellent written and verbal communication, able to lead meetings with senior-level executives internally or with clients and partners. • Familiarity with ticketing systems, especially Jira, a plus.

Benefits

• Generous PTO package, National Holiday closures, Summer Fridays, Parental Leave, and more! • Fully stocked snacks, beverages, and in-office weekly catered lunch • Company support and flexibility through all professional and personal development • Exceptional management training programs and internal opportunities for 1:1 coaching • Unwavering commitment to culture, community, office events, and DEI initiatives