Centralized Scheduler - Call Center - Remote

6 days ago

Apply Now

Receive Emails with Similar Jobs

WVU Medicine

WebsiteLinkedInAll Job Openings

WVU Medicine is a comprehensive health system affiliated with West Virginia University, providing medical services through a network of hospitals across West Virginia. The system includes notable facilities such as J. W. Ruby Memorial Hospital, WVU Medicine Children's, and various other regional medical centers. WVU Medicine offers a wide range of healthcare services, including specialized and advanced medical treatments such as robotic heart surgery. It's also involved in medical education, research, and community health initiatives, emphasizing a mission of delivering high-quality care to the communities it serves.

neurosurgery • pediatrics • emergency medicine • cardiothoracic surgery • cancer services

10,000+ employees

⚕️ Healthcare Insurance

📋 Description

• Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation. • Obtain and verify patient guarantor information a minimum of once a year to ensure that the patient record is up-to-date. If a referral or authorization is needed we generate the referral at this time. • Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic. • Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment. • Identifies and communicates need for scheduling modifications and development. • Notifying appropriate personnel of any scheduling change due to patient cancellation in a timely fashion. • Receives and responds to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representatives as needed. • Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed. Verifies upon receiving for completeness of the written orders and notes. Make documentation that outside orders are requested. • Completes Workques as needed in a timely fashion along with daily tasks according to the scheduling area working in. • Responds to all patient communication in a timely manner. • Escalates any immediate needs to the appropriate area of responsibility.

🎯 Requirements

• High School diploma or equivalent. • State criminal background check, and federal, if applicable, as required for state department of health (e.g. PA DOH, OH DOH, MD DOH, WV DHHR) regulated areas based on physical work location.