Call Center Representative - Spanish Bilingual

4 days ago

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $19 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

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AAA

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AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

Transportation • Automotive • Travel • Financial Services • Insurance

5001 - 10000 employees

Founded 1902

🚗 Transport

👥 B2C

📋 Description

• As a remote, work from home AAA Roadside Assistance Call Center Representative - bilingual in Spanish / English, you are the first point of contact for our valued members facing distress on the roads • As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. • To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service. • Full-time Afternoon/Evening Shifts including weekends and some holidays • Growth and advancement opportunities • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues • Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately. • Maintain a compassionate and composed demeanor, especially during high-intensity calls. • Relay critical information to the internal and external teams to expedite the dispatching process. • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service. • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

🎯 Requirements

• Prior customer service experience • Call Center experience is preferred • Bilingual skills in English and Spanish, are required • Ability to provide excellent customer service and thrive in a high-volume call environment • Excellent communication skills, both verbal and written • Empathy and a strong desire to help those in distress • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens • Comprehensive understanding of maps, GPS systems, and traffic safety rules • Proficiency in Microsoft Teams and Outlook • High School diploma, GED or equivalent

🏖️ Benefits

• Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!)