Remote Call Center Registered Nurse

6 days ago

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Inizio Engage

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Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• In this position, you’ll be able to leverage your healthcare knowledge and skills in a supportive, non-clinical setting. • The primary focus of this role is to deliver inbound or outbound telephonic educational support to identified patients, caregivers, Healthcare Professionals, and their staff within primary care or specialist facilities. • The goal is to support education and engagement related to a designated disease state, meeting all relevant standards as set by the company and Clinical Manager. • Conducting outbound calls to provide non-promotional disease-state-related educational support to identified customers as directed by the client company. • Providing outbound/inbound support for therapy and/or medical device product education, including but not limited to supplemental injection/infusion/inhalation training support or technique. • Proactively reaching out to Healthcare Professionals/Patients/Caregivers to present virtual educational programs in accordance with client procedures. • Conducting outbound medication adherence support to patients and caregivers, ensuring consistent follow-ups to support positive health outcomes. • Scheduling and enrolling patients and caregivers into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease. • Collecting and managing demographic data and disposition for product, sample, reimbursement services, and literature fulfillment. • Maintaining high standards of customer service by adhering to program talking points or scripts and leveraging live video conferencing software as applicable. • Ensuring compliance by using only approved materials provided by Inizio or by the client, without changes, copying, or distribution. • Participating in training by attending and completing all required courses and competency assessments, maintaining a high standard of performance. • Building and nurturing relationships with key customers, acting as a trusted resource for disease-related education. • Collaborating across healthcare sectors to develop and provision services that benefit customers and support the client’s goals. • Driving innovation by considering new approaches that could create new partnership opportunities. • Completing administrative responsibilities such as daily computer updates, weekly activity summaries, emails, and time reporting in a timely and accurate manner. • Maintaining equipment and materials according to company standards and instructions. • Adhering to all policies and procedures set by Inizio and the client, ensuring compliance at all times.

🎯 Requirements

• Current US healthcare professional license (RN) • Associate’s Degree/Bachelor’s/BSN or equivalent work-related experience • 3+ years’ experience working in a specific disease state or related field (preferred) • Effective communication skills with a strong focus on outbound calling and follow-up • Ability to manage multiple calls and priorities simultaneously with minimal disruption • Proficiency with call center telephone technology • Organizational skills to track and document interactions and follow-up activities • A self-starter attitude with high personal motivation to achieve goals and meet objectives • Evidence of ongoing professional development and commitment to lifelong learning

🏖️ Benefits

• Excellent Benefits – accrued time off • medical, dental, vision • 401k • disability & life insurance • paid maternity and bonding time benefits • employee discounts/promotions