Customer Success Advisor - Asia

October 24

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Xapo Bank

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bitcoin • banking • international banking • cryptocurrencies • technology

201 - 500

Description

• Represent the company to our customer effectively by developing comprehensive knowledge of its offerings. • Maximise conversions and customer base growth through building strong relationships with customer and an awareness of their needs. • Achieve daily, weekly and monthly KPIs. • Conduct incisive and insightful research of markets and competitors. • Ensure customers' pain points are addressed to the right team and solved asap. • Take all measures, go above and beyond, to ensure customers needs are met whether this is through the onboarding process or when they have become a member. • Accumulate feedback from the clients and share product improvement ideas. • Service will extend across all channels including our in-app live chat, phone, email, and video call. • Develop and maintain thorough knowledge of the company and all its products. • Efficient at following and creating procedures. • Proactively approach clients, using outside-the-box thinking to develop new and unique sales tactics. • Work with Account Managers to design industry-specific outreach efforts. • Conduct month-end and year-end close processes. • Provide our customers with a world-class experience. • This position will cover Asian markets as we provide 24/7 coverage to our clients.

Requirements

• Strong communication skills in both verbal and written form, in English and Mandarin. • Bachelor’s degree or equivalent • Strong customer facing experience in either crypto or traditional banking. • Ability to translate complex/technical issues into easy to understand language for clients • Strong attention to detail and analytical skills • Empathy and a passion for delivering excellent service to customers • Driven, self-motivated, collaborative and highly flexible team player approach • Self-learner, and an avid problem-solver • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Technical experience supporting customer support systems or specialized applications like Kustomer is a plus.

Benefits

• Flexible PTO plan • Work 100% remotely from anywhere in the world.