Xometry
Xometry is a leading digital manufacturing marketplace, offering a comprehensive range of on-demand manufacturing and production solutions. Specializing in 3D printing, CNC machining, injection molding, and sheet metal fabrication, Xometry serves industries such as aerospace, automotive, medical, and electronics. The company provides instant quoting, DFM feedback, and quality assurance through its massive global supplier network, enabling clients to efficiently manage prototyping, high-volume production, and custom part manufacturing. Xometry emphasizes environmental sustainability with initiatives like carbon emission offsetting, and offers features such as the Xometry Instant Quoting Engine and Teamspace for streamlined project collaboration.
Direct Metal Laser Sintering (DMLS) • CNC Machining • Production Manufacturing • Rapid Prototyping • 3D Printing
1001 - 5000 employees
Founded 2013
💰 $75M Series E on 2020-09
Technical Support Specialist - LATAM
February 9
Xometry
Xometry is a leading digital manufacturing marketplace, offering a comprehensive range of on-demand manufacturing and production solutions. Specializing in 3D printing, CNC machining, injection molding, and sheet metal fabrication, Xometry serves industries such as aerospace, automotive, medical, and electronics. The company provides instant quoting, DFM feedback, and quality assurance through its massive global supplier network, enabling clients to efficiently manage prototyping, high-volume production, and custom part manufacturing. Xometry emphasizes environmental sustainability with initiatives like carbon emission offsetting, and offers features such as the Xometry Instant Quoting Engine and Teamspace for streamlined project collaboration.
Direct Metal Laser Sintering (DMLS) • CNC Machining • Production Manufacturing • Rapid Prototyping • 3D Printing
1001 - 5000 employees
Founded 2013
💰 $75M Series E on 2020-09
📋 Description
• Xometry connects buyers with manufacturers to facilitate global manufacturing capacity. • Provide timely software support by diagnosing incoming support tickets and keeping users informed. • Identify, analyze, troubleshoot, and resolve software-related issues. • Create detailed support tickets for escalated issues to product and software engineering. • Advocate for customers and address pain points with product and development teams. • Document support issues and create reports to track trends.
🎯 Requirements
• Experience in a customer-facing role and the ability to manage multiple cases and priorities simultaneously, while maintaining quality and service levels is a must • Knowledge of software applications, operating systems and basic troubleshooting techniques. Familiarity with common software tools is beneficial • Ability to learn new technologies/new tools and adapt to new processes used to identify, troubleshoot and resolve software related issues quickly and effectively • Competent and knowledgeable in gathering relevant details from customers and staff on reported issues and document them in a structured manner with detailed accuracy • Ability to collaborate with different teams including but not limited to product, development, customer care, sales and operations teams. • Effective verbal and written work, primarily in English • Familiarity with helpdesk software and ticketing systems is a plus • Coding and programming skills are a plus • Undergraduate degree is often preferred but relevant experience is desired and may substitute
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