Technical Account Manager - Americas

2 days ago

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XTM International

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Web based translation tools • XML translation • Open Standards • Translation technology • Cloud-based CAT tools

201 - 500

💰 Private Equity Round on 2021-02

Description

• Manage and nurture client relationships in North and South America. • Serve as the primary point of contact for technical matters. • Understand clients' business objectives and provide tailored solutions. • Conduct product demonstrations, training sessions, and workshops. • Actively monitor and analyze clients' usage and adoption of the XTM platform. • Provide technical guidance on integration possibilities. • Collaborate with technical support and development teams to troubleshoot and resolve technical issues. • Stay updated with the latest product features and industry trends. • Identify opportunities for upselling and expansion of XTM services.

Requirements

• Proven experience as a Technical Account Manager or in a similar customer-facing technical role. • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) or equivalent practical experience. • Strong understanding of translation management systems (TMS) and localization industry. • Technical proficiency and experience with web technologies, APIs, and system integrations. • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients at various levels. • Demonstrated ability to understand complex technical concepts and effectively communicate them to both technical and non-technical stakeholders. • Strong problem-solving and analytical skills, with the ability to assess client needs and provide innovative solutions. • Exceptional organizational and time management skills to handle multiple client accounts and prioritize tasks effectively. • Proactive attitude with a customer-centric mindset, always striving for client success and satisfaction. • Willingness to travel occasionally within Europe for client meetings and industry events. • Fluency in English is required. • Proficiency in an additional language is a plus.

Benefits

• A dynamic, international working environment • Training and personal development opportunities • Working with experts in the field of language technology and localization • Participation in international conferences and industry leading events • Remote working