Product Support Specialist - Brazilian Portuguese
November 29
Description
• We’re looking for a Product Support Specialist to join our growing team. • Our Product Support team proactively and reactively solves customer issues while advising on best practices to deliver tangible results. • In this role, you’ll help customers navigate the Xtremepush platform, investigate reported issues, and provide clear, effective communication. • You’ll become an Xtremepush expert, using your knowledge to solve challenges and offer creative solutions tailored to customer needs and goals. • We value a solution-oriented mindset, taking the time to thoroughly understand our customers’ requirements. • This role is ideal for someone with a technical curiosity and an interest in cutting-edge marketing technologies like web, mobile, API usage, and data segmentation. • If you’re a strong team player who enjoys problem-solving and creating a friendly, human customer experience, we’d love to hear from you!
Requirements
• Educated to a degree level, preferably in a technical subject • Proficiency in English and Brazilian Portuguese required • 2–3+ years’ experience in user support and/or customer success, preferably for a SaaS marketing, data, or multi-channel platform • Experience working with one or more of the following: Marketing platforms, Email marketing campaigns, Web technologies, Rest APIs, Mobile development (iOS, Android), Technical and/or instructional writing • Excellent and empathetic customer-facing communication skills • Passion for providing solutions and customer service • Experience with Zendesk, or similar support ticketing systems • Not afraid to embrace challenges in a supportive and encouraging environment • Logical problem solver • Can work on own initiative, ‘can do’ attitude • Time-management and prioritisation skills • Keen on learning new technologies
Apply NowSimilar Jobs
August 7
Deliver exceptional customer support for WATI's WhatsApp API solutions.