Lead Product Manager - Trust and Safety

April 6

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Yelp

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Yelp is a platform that connects people with great local businesses. It empowers users to discover and share recommendations for various services and experiences in their community. Yelp emphasizes inclusivity, personal development, and flexibility in the workplace, fostering a culture where individuals can grow while contributing to the collective success of the company and the people it serves.

Connecting people with great local businesses

1001 - 5000 employees

Founded 2004

👥 B2C

🛍️ eCommerce

🏪 Marketplace

💰 $25M Series E on 2010-01

📋 Description

• Are you passionate about building AI/ML/LLM-powered systems to stop fraud at scale? • Do you thrive at the intersection of technology, data, and regulation? • Are you ready to lead product efforts that directly impact the trustworthiness of a platform used by millions? • You’ll play a critical role in shaping Yelp’s defenses against fake reviews and deceptive behavior. • You’ll work closely with engineering, data science, legal, and operations to ensure Yelp remains a trusted platform for millions of users. • You’ll lead the roadmap for AI/ML models—including LLMs—that power Yelp’s review recommendation system, combat spam, and safeguard account authenticity. • You’ll also partner closely with Legal to ensure our systems align with regulatory requirements across the U.S., EU, and other jurisdictions. • Evolve the review recommendation algorithm to stay ahead of adversarial behavior. • Drive cross-functional alignment across engineering, operations, data science, PR, and legal to protect Yelp from manipulation and abuse.

🎯 Requirements

• 5+ years of product management experience, with at least 3 years working on ML/AI-based systems; LLM experience is a plus. • Demonstrated success leading product initiatives in Trust & Safety, content moderation, fraud detection, or recommendation systems. • Ability to influence, build trust and align cross-functional teams across all levels of the organization through excellent communication and stakeholder management skills. • Strong analytical thinking and comfortable working with data to identify root causes and measure impact. • Excellent communication and stakeholder management skills, especially when working with legal, PR, and executive audiences. • Passion for building trustworthy systems and protecting users from bad actors. • Familiarity with global regulatory trends affecting online platforms (e.g. DSA, CPRA) is a plus. • Prior experience in a consumer tech or platform company is preferred. • A Bachelor’s Degree or an equivalent work experience is required.

🏖️ Benefits

• Compensation range is $124,000-$269,000 annually. • You may also be offered restricted stock units and benefits.