Yokly
Yokly is one of the leading virtual assistance service providers with its main office in California, USA. The company specializes in matching talented virtual assistants (VAs) with clients seeking administrative and social media support. Yokly focuses on the professional growth and career advancement of its VAs, offering a supportive work culture that fosters continuous learning and personal development. Committed to employee well-being and work-life harmony, Yokly strives to make a positive impact by supporting worthy causes alongside its operations.
Remote Administrative Support • Business Process Outsourcing (BPO) • Virtual Assistants • Sales Support Services • Lead Generation
Client Operations Manager
April 2
Yokly
Yokly is one of the leading virtual assistance service providers with its main office in California, USA. The company specializes in matching talented virtual assistants (VAs) with clients seeking administrative and social media support. Yokly focuses on the professional growth and career advancement of its VAs, offering a supportive work culture that fosters continuous learning and personal development. Committed to employee well-being and work-life harmony, Yokly strives to make a positive impact by supporting worthy causes alongside its operations.
Remote Administrative Support • Business Process Outsourcing (BPO) • Virtual Assistants • Sales Support Services • Lead Generation
📋 Description
• Client Success & Relationship Management • Act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency. • Build and maintain strong client relationships based on trust, transparency, and consistent value delivery. • Proactively identify opportunities to support client growth, retention, and satisfaction. • Operational Leadership • Oversee service delivery across multiple teams, ensuring high performance and service quality. • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability. • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness. • Onboarding & Service Delivery • Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations. • Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations. • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance. • Team Leadership • Manage Project and Campaign Managers, providing guidance, accountability, and performance support. • Foster cross-department collaboration to address client needs efficiently and effectively. • Compliance & Risk Management • Ensure adherence to service agreements and compliance standards to mitigate operational risks. • Work closely with internal teams to maintain data security and operational integrity.
🎯 Requirements
• Bachelor’s degree in Business Administration, Operations Management, or a related field. • 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments. • Proven track record of leading cross-functional teams and managing enterprise-level clients. • Strong communication, negotiation, and relationship-building skills. • Proficiency with CRM tools (e.g., Salesforce), project management platforms (e.g., Asana, Basecamp), and data reporting tools.
🏖️ Benefits
• Impactful Work: Drive client success for global organizations. • Growth Opportunities: Be part of a fast-growing company with room to advance. • Flexible Work Environment: 100% remote, work from the comfort of your home. • Collaborative Culture: Work with passionate, purpose-driven professionals.
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