yoummday
yoummday is a company at the forefront of reshaping customer experience through advanced AI technology and talents. They are committed to creating memorable 'you made my day' experiences for both enterprises and individuals leveraging their AI-powered customer experience platform. This platform includes predictive analytics, sentiment analysis, and generative AI to streamline operations and personalize interactions. yoummday offers flexible work-from-home opportunities for talents, while helping enterprises access superior customer experience solutions. The focus on AI technology ensures smooth, smart, and sustainable interactions throughout the customer journey.
Telesales • Customer Service • Customer Care • Marketplace • Outsourcing
Freelance Quality and Team Manager - Telekommunikation
March 19
yoummday
yoummday is a company at the forefront of reshaping customer experience through advanced AI technology and talents. They are committed to creating memorable 'you made my day' experiences for both enterprises and individuals leveraging their AI-powered customer experience platform. This platform includes predictive analytics, sentiment analysis, and generative AI to streamline operations and personalize interactions. yoummday offers flexible work-from-home opportunities for talents, while helping enterprises access superior customer experience solutions. The focus on AI technology ensures smooth, smart, and sustainable interactions throughout the customer journey.
Telesales • Customer Service • Customer Care • Marketplace • Outsourcing
📋 Description
• Responsibility for quality of performance of up to 25 freelance customer advisors • Conduct individual coaching and call support to identify strengths and potentials • Analyze individual training needs and facilitate training participation • Conduct interactive workshops and onboarding sessions remotely • Act as first professional point of contact for talents, identify process improvements
🎯 Requirements
• Successful completion of training • Experience as a team leader, coach, or quality manager in customer service • Experience in the telecommunications industry • Leadership experience, motivating remote individuals • Communication skills in German and English, effective coaching techniques • High quality standards, structured and thorough work ethics • Confident, works well in cross-functional and intercultural teams
🏖️ Benefits
• Flexible, scalable and efficient customer service • Unique culture in a strong and humorous team
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