Yuma AI (YC W23)
Yuma AI is a leading provider of AI-driven customer service solutions specifically designed for the e-commerce sector. Their platform automates various customer support tasks, enhancing operational efficiency while maintaining accuracy and customer satisfaction. With capabilities including order management, subscription handling, and social media moderation, Yuma AI empowers brands to provide 24/7 support and significantly improve agent productivity, achieving automation rates of up to 49% within just two months of implementation.
AI • LLM • Customer Service • Customer Support • Shopify
Senior Full-stack Engineer - AI & Product Focused
February 11
Yuma AI (YC W23)
Yuma AI is a leading provider of AI-driven customer service solutions specifically designed for the e-commerce sector. Their platform automates various customer support tasks, enhancing operational efficiency while maintaining accuracy and customer satisfaction. With capabilities including order management, subscription handling, and social media moderation, Yuma AI empowers brands to provide 24/7 support and significantly improve agent productivity, achieving automation rates of up to 49% within just two months of implementation.
AI • LLM • Customer Service • Customer Support • Shopify
📋 Description
• Yuma is building Autonomous AI Agents for customer support and e-commerce. • Small team of 6 engineers focused on fast iteration and high product quality. • Backend powered by Ruby on Rails, PostgreSQL, Redis, and Sidekiq. • Seeking a candidate driven to deliver user value and embrace challenges.
🎯 Requirements
• Led and built multiple large Rails applications. • Strived for excellence and pragmatic trade-offs favoring speed of iteration. • Delivered the best experience and value to users. • Recent experience with LLMs is a huge plus. • Committed to embrace new challenges at 100%.
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