Director, Client Services

September 17

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

📁 Client Services

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Zaelab

WebsiteLinkedInAll Job Openings

Competitive Site Benchmarking • Customer Experience Design • Feature Prioritization • Solutions Architecture • Platform Delivery

51 - 200 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $250k Seed Round on 2013-12

Description

• Client Relationship Management: • Develop and maintain strong relationships with existing clients to understand their needs and identify opportunities for growth. • Act as the primary point of contact for high-value clients. • Drive Revenue with Cross-Selling and Up-Selling: • Identify and execute strategies to cross-sell and upsell services to existing clients, maximizing revenue potential. • Collaborate with service teams to tailor offerings to client needs and present compelling value propositions. • Strategic Planning: • Develop and implement account expansion strategies aligned with the company’s growth objectives. • Analyze market trends and client feedback to identify new business opportunities. • Performance Monitoring: • Monitor and analyze client performance metrics to ensure client satisfaction and retention. • Regularly review and assess the effectiveness of expansion strategies, making adjustments as needed to achieve targets. • Cross-Functional Leadership: • Foster a collaborative and client-focused team culture that prioritizes customer satisfaction and growth.

Requirements

• Minimum of 8-10 years in account management, client services, or business development within the tech services industry. • Proven track record of successfully expanding client accounts and driving revenue growth. • Familiar selling complex enterprise deals in the $3-10 MM range. • Strong negotiation and communication skills, with the ability to build relationships at all organizational levels. • Analytical mindset with the ability to assess data and derive actionable insights to inform strategy. • Experience in leading and developing high-performing teams focused on client success and account growth. • Industry experience within Manufacturing, Healthcare, and High Tech organizations. • In-depth understanding of the B2B Commerce, CPQ services industry, market trends, and competitive landscape.

Benefits

• Competitive compensation depending on experience and skills • Unlimited, paid time off and vacation • Budget for certifications and IT conferences • Friendly team to work with around the world • Be a team player in an agile software development environment focused on collaboration and continuous integration • Health Insurance • 401K