Staff Product Manager

4 days ago

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ZenBusiness

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Internet • Data • Machine Learning • Technology Platform • Business Services

201 - 500

Description

• We started our company to help others launch and run their own businesses, at any stage. • Our mission is to enable anyone to start, run, and grow their business while avoiding common pitfalls. • We are seeking a dynamic and proactive Staff Product Manager to join our Business Systems team. • You'll take full ownership of the strategic planning and execution for a suite of internal tools and automation solutions. • Work closely with cross-functional teams, including engineering, design, and external vendors. • Your ability to utilize data, automation, and AI will be essential in creating a seamless customer experience. • Ideal for a results-oriented product manager passionate about using technology to drive measurable impact.

Requirements

• 8+ years of experience leading product initiatives for customer support systems that drive operational efficiency and customer satisfaction. • Extensive experience in leading product development teams with accountability for multiple products and diverse customer journeys. • Excellent stakeholder management skills. • Ability to ruthlessly prioritize the highest value work. • Experience working on internal stakeholder solutions. • Passionate about using technology to delight internal and external customers. • Experience with AI-powered customer support tools and automation technologies. • Track record of successfully leading Agile scrum teams to deliver software frequently and on time. • Hands-on familiarity with call center containment data and understanding of how to use metrics to reduce friction and increase adoption. • Forward-thinking mindset, committed to developing product offerings that meet and exceed customer expectations. • Bonus: Start-up Experience. • Salesforce: Familiarity with Salesforce for CRM management and data-driven sales processes. • Data Analytics Tools: Exposure to Snowflake for data warehousing and Tableau for data visualization. • AI-Based Call Center Solutions: Experience with AI solutions to drive self-service and enhance customer support. • Robotic Process Automation (RPA): Knowledge of RPA technologies like UIpath to streamline workflows. • Optical Character Recognition (OCR): Understanding of OCR solutions for automated data capture. • Mixpanel: Familiarity with Mixpanel for user behavior analysis and product insights.

Benefits

• The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance. • Parental and military leave. • Employee assistance program. • 401k + match. • Annual bonus. • Pet insurance. • RSUs. • Paid parking*. • 10 paid holidays.