Senior Support Success and Community Manager

July 22

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Zencoder

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video encoding • transmuxing • fastest encoding in the cloud • syndication

11 - 50

💰 Venture Round on 2014-01

Description

• We are looking for a proactive and dedicated Support, Success, and Community Manager to join our team. • This is a unique opportunity to be the first hire in this role. • Shape and lead initiatives across customer support, success, and community engagement. • Ensure users have a seamless and positive experience with our products.

Requirements

• Solid experience in community management, preferably in a tech or B2B SaaS environment. • Also, proven experience in customer support or customer success. • Strong technical aptitude with the ability to quickly learn and explain complex software. • Excellent communication and interpersonal skills. • Self-motivated, proactive, and able to work independently in a remote setting. • Passionate about technology and eager to help others succeed.

Benefits

• Impact: Gen AI will change how companies develop software in the next two years. Be at the frontier of that AI work, building a category-leading product in a huge market. You will have an everyday opportunity to innovate. • Growth potential: Thrive in a high-growth AI startup combining personal and career growth. • High Talent Density: Collaborate daily with our experienced AI engineers, software engineers, and founder, Andrew Filev.