Senior Commercial Account Executive

February 5

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Zendesk

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Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

Help Desks • Customer Support • SaaS • Customer Community • Customer Service

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

📋 Description

• We are seeking a Senior Account Executive, accustomed to exceeding targets, to join our Commercial sales team in Sydney. • As a key member of the field sales team, your role will require a laser focus on new business acquisition, twinned with existing customer account management, to drive expansion opportunities. • In return, you'll enjoy working for an organisation that is on a mission to transform the way in which organisations deliver personalised, proactive and intelligent customer & employee experiences. • Pursue a “hunter strategy” focused on land, growth and retention for accounts. • Execute an account based sales strategy in ANZ’s top tier companies, with a robust pipeline generation strategy. • Provide detailed and accurate sales forecasting with emphasis on new logos, plus a long term sales outlook. • Consistently deliver an articulated value proposition for Zendesk as the vendor of choice in the Mid-Market / Commercial space. • Exceed activity, pipeline, and revenue goals on a weekly, monthly and quarterly basis. • Continually build a healthy pipeline coverage with new business, up-sell, and cross-sell opportunities. • Become an expert on Zendesk's products and conduct discovery calls, presentations, and demos with prospects and customers. • Demonstrate and sell value to key strategic stakeholders within the accounts during fast moving as well as complex sales cycles. • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.

🎯 Requirements

• 5 - 8+ years software selling experience; SaaS experience required. • Successful record acquiring new business & experienced in selling large strategic deals. • Experience building strategic relationships and selling to VP/CxO level leaders. • Effective account strategy and outbound prospecting experience important. • Consistent track record of successfully achieving quota. • Technically savvy; thorough understanding of technology. • Proficiency using Salesforce, Outlook & Clari is desirable. • Skilled in presentations, demonstrations, remote and in-person sales processes. • Exceptional verbal and written communication skills.